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Shipping Shipping
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UPS orders placed before 11:30am Eastern Standard Time will be picked, packed, and shipped that same day.  All other orders (excluding international) ship within 24 hrs of being places.  All orders over $75 receive FREE Standard Shipping*.

Note: UPS does not deliver to P.O. boxes or APOs.

 

Free Standard Shipping Details
*Free Shipping Offer DOES NOT apply to over sized items such as Depron Foam, EPP Foam, airplanes or airplane kits and tool boxes.  Some airplane kits and large boxes of foam may contain additional costs that will be included in the options portion of each item. Please understand this is not a way for GraysonHobby to add hidden fees, but understand the shipping companies use volume and weight when determining shipping charges. For example a box of 24inch  x 36inch  EPP foam weights 2lbs, but has to ship in an UPS oversized box due to the volume.
 
Our Free Shipping offer is not a "gotcha" but due to the every increasing shipping prices based on "Fuel Surcharges" passed down from the varies shipping companies, we must charge actually shipping for large items.  Understand, that most times the shipping price per order is actually more than what we charge. 

 (policy change 01Jan2010)

 

UPS Ground
Large items that do not qualify for free shipping (Depron Foam, EPP Foam, airplanes or airplane kits and tool boxes) ship only UPS.  Shipping charges are calculated by UPS based on your shipping zip code and order weight.  We cannot quote you a shipping price, but you may goto www.UPS.com/calculate to manually calculate the shipping costs and transit times. 

Due to dimension and weight limitations assessed by UPS, orders made with an extraordinary amount of weight or large dimensions may be subject to a freight charge. A large Full Case of Depron, for example, may require a freight charge. Please call 678.682.9123 or e-mail if you think you may be placing an order that could incur a shipping charge. We will confirm if your order does need a freight charge and can supply you with a shipping cost for your purchase at that time. Weekend days are not included in the travel time of a package. All UPS shipments offer tracking.

 

 Please see the map below for approximate travel times.

Note: Transit days for ground shipments are business days and do not include weekends or holidays. Transit days are approximate and not guaranteed on ground shipments.

 

UPS Air
Please be advised when choosing UPS Air as a shipping option, depending on your location, UPS may require a signature in order to leave it at a residence. If a signature is required and no one is available to sign for the package, UPS will not leave it. We would strongly suggest that if you choose UPS Air shipping as an option someone be home to sign for the package or have it shipped to a business where someone is available to sign for it. Grayson Hobby will not be held responsible for reimbursing UPS Air shipping charges if there is no one available for a signature release.

As long as your order is placed before 11:30pm Eastern Standard Time Mon.-Fri. your order will ship the same day. If you place a UPS 2nd Day Air on Monday you should expect to receive it on Wednesday (no particular arrival time is allotted for these shipments). If you place a UPS 2nd Day Air on Thursday you will receive the order, guaranteed, that following Monday (weekend days not included in travel time).

Note: All depron Foam, EPP Foam, airplanes or airplane kits and tool boxes with additional items being shipped via UPS Air, may incur an increased shipping charge. The shipping charge shown when the order is submitted is subject to change. If your order needs to be shipped in two separate boxes you will be notified via e-mail. The shipping charge reflected on your order confirmation e-mail will be the correct shipping cost.

 

USPS Regular Mail  - Economy 1st Class Mail
Typical travel time is 4-10 working days regardless of destination. This shipping option is not insured and does not offer a tracking service.

Note: All Ground and Priority Mail shipment times are approximate and are subject to change.

 

Damaged Orders
If your item has been damaged in shipping, refuse the package if possible.  If you have already accepted the item and realized the item has been damaged after you have opened the package, you MUST send us a digital picture immediately of the damaged box with the shipping label.  Send the pictures with your order number to and a call tag will be issued.   Both USPS and UPS need proof of the damage.  USPS and UPS sometimes will require the damage items to be shipped the respective parties so DO NOT use, open or throw anything away.  UPS most times will require a 3rd party inspection, so DO NOT use or open any products, also be sure to keep ALL packing material. (box, peanuts, paper stuffing, plastic bags, etc)  If ANY of the products are used or if the shipping box is discarded, this unfortunately voids any reimbursement from UPS and or Grayson Hobby.  If these conditions are met, rest assure, GraysonHobby.com will replace the items at no cost to you.

 

International Shipping

For International orders please refer to our International page.  Link Here

 

 
Additional Delivery Options
Hawaii/Alaska/Puerto Rico: Grayson Hobby is able to ship to Hawaii, Alaska and Puerto Rico via Priority Mail. Please call 678.682.9123 or e-mail for an exact shipping quote for larger items.

FPO/APO mailing addresses: Grayson Hobby is able to ship to military mailing addresses via Priority Mail only.

 

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(678) 682 - 9123
220 Old Loganville Road
Loganville, GA 30052
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