Free Shipping Offer DOES NOT apply to over sized items such as Depron Foam,
EPP Foam, airplanes or airplane kits and tool boxes. Some airplane kits and
large boxes of foam may contain additional
costs that will be included in the options portion of each item. Please understand
this is not a way for GraysonHobby to add hidden fees, but understand the
shipping companies use volume and weight when determining shipping charges. For
example a box of 24inch x 36inch EPP foam weights 2lbs, but has to
ship in an UPS oversized box due to the volume.
Our Free Shipping offer
is not a "gotcha" but due to the every increasing shipping prices passed
down from the varies shipping companies, we must charge actually shipping
for large items. Understand, that most times the shipping price per
order is actually more than what we charge.
Large items that do not qualify for
free shipping (Depron Foam, EPP Foam, airplanes or airplane kits and tool boxes)
ship only UPS. Shipping charges are calculated by UPS based on your shipping
zip code and order weight. We cannot quote you a shipping price, but you
may goto
www.UPS.com/calculate to manually
calculate the shipping costs and transit times.
If you need your package in a
certain time period, UPS is your
only option. Please note that when choosing UPS Next Day Air or 2nd Day Air
GraysonHobby will process your in the same 24-48 time period, but only THE
TRANSIT TIME is expedited. When we see an order with Next Day Air or 2nd Day Air,
we usually send that to the front of the queue, but we can not guarantee this.
Also if products are out of stock, your entire order will be held until we can
ship.. Sometimes we run out of certain products while our website does not
reflect this.
Please understand there are people behind the counts and sometimes
they make mistakes.
If your package is received damaged, you MUST send us a picture either email or
to our PO Box. Both USPS and UPS need proof of the damage. USPS and UPS
sometimes will require the damage items to be shipped the respective parties so
DO NOT use or any products or throw anything away. Once you use the products or
throw the package away, these are ineligible for insurance claims.
International orders are sent USPS Flat Rate Priority Mail. You add as much as
you like and the shipping rate will not increase. International orders are
shipped bi-weekly due to the custom forms and other required international paper
work. Average transit time is 6-10
days to your receiving country, however customs delays varies from country to
country. Note that you may be subject to import duties and taxes, which are
levied once a shipment reaches your country. Additional charges for customs
clearance must be borne by you; we have no control over these charges and cannot
predict what they may be. Customs policies vary widely from country to country;
you should contact your local customs office for further information. If
you country is not listed, please let us know and we will try to add your
country to our approved country list.
NOTE:
If your package was shipped via USPS, when tracking this package at
www.usps.com, you may see the following
message: "The U.S. Postal Service was electronically notified by the
shipper or shipping partner on January 01, 2010 to expect your package for
mailing. This does not indicate receipt by the USPS or the actual mailing date.
Delivery status information will be provided if / when available. Information,
if available, is updated every evening. Please check again later."
If you click the details tab just below that, you will see that the package was
accepted by the post office on the specified date. There is no day to day
tracking with delivery confirmation service so you will not be able to see every
stop the package makes on its way to you and may only see the acceptance scan
and the delivery scan once it is delivered. Thanks for your order
If your package is lost or delayed we have to wait
21 days before we can resend or even open a claim. This is the USPS
policy and not GraysonHobbys. Read more here
http://www.usps.com/insuranceclaims/domestic.htm
If you choose USPS Economy mail for your shipping option,
please note, the tracking information for USPS is not as accurate as UPS. You
may or may not get updates on the USPS website and in some cases the tracking
number will be updated the day after your package has been delivered.
Packages sometimes take up to 21 days to be delivered USPS Economy mail and are
un-traceable. If you need to have the package in less time, then Grayson Hobby
HIGHLY suggests using UPS.
Most of the time when the USPS label is printed, the USPS tracking website will
not show any movement in the package. This inaccuracy is the nature of USPS
tracking system. If you need a detail tracking number with daily updates, then
UPS is your only option.
NOTE:
If your package was shipped via USPS, when tracking this package at
www.usps.com, you may see the following
message: "The U.S. Postal Service was electronically notified by the
shipper or shipping partner on January 01, 2010 to expect your package for
mailing. This does not indicate receipt by the USPS or the actual mailing date.
Delivery status information will be provided if / when available. Information,
if available, is updated every evening. Please check again later."
If you click the details tab just below that, you will see that the package was
accepted by the post office on the specified date. There is no day to day
tracking with delivery confirmation service so you will not be able to see every
stop the package makes on its way to you and may only see the acceptance scan
and the delivery scan once it is delivered. Thanks for your order!
USPS is VERY reliable but sometimes much slower than UPS. Hence you pay a bit
less for USPS.
If your package is received damaged, you MUST send us a
picture either email or to our PO Box. Both USPS and UPS need proof of the
damage. USPS and UPS sometimes will require the damage items to be shipped the
respective parties so DO NOT use or any products or throw anything away. Once
you use the products or throw the package away, these are ineligible for
insurance claims.
If you open Credit Card and or PayPal dispute after you have received a
shipping tracking number, it is less than 21 days from the time your order has
been shipped, you will loose the dispute AND we are not authorized to
communicate with you any longer. All communications MUST go thru the
arbitrator which can take 60-90 days to determine the outcome. We advise you to
NOT TO DO THIS. Please email us and WE WILL RESOLVE ANY PROBLEM. We have not
been in business for over since 2001 with many repeat customers by being dis-honest.
If your package is lost or delayed we have to wait
21 days before we can resend or even open a claim. This is the USPS
policy and not GraysonHobbys. Read more here
http://www.usps.com/insuranceclaims/domestic.htm
If it has been more than 21 days, we will open an insurance claim and work with
you to either resend a package or refund you payment.
If you contact GraysonHobby with rude, threatening emails, your email will not
be read and deleted. We receive a large amount of bounce backs when we reply.
So please make sure you PROPERLY enter your email address when writing us.
If your package is lost or delayed we have to wait 21 days before we can resend
or even open a claim. This is the USPS policy and not GraysonHobbys. Read more
here
http://www.usps.com/insuranceclaims/domestic.htm
If your package is lost or delayed we have to wait
21 days before we can resend or even open a claim. This is the USPS
policy and not GraysonHobbys. Read more here
http://www.usps.com/insuranceclaims/domestic.htm
If your package is lost or mis-directed using UPS, you can
call them at 1-800-PICK-UPS (742-5877)
with the tracking number and they will take care of everything. This is not the
case with USPS.
Both USPS and UPS are rock solid companies. We never have ANY
issues with either companies that could not be resolved. We do want to make you
aware that USPS is slower and does not have a detail tracking system. On the
flp side UPS is a bit more expensive, especially to rural areas, BUT there
delivery date is almost ALWAYS guaranteed.
Everyones situation is a bit different and that is why GraysonHobby now offers
USPS shipping along with UPS shipping
If you contact GraysonHobby with rude, threatening emails, your email will not
be read and deleted. There is no reason to be rude when sending emails. We are
a family oriented business. We help the local young flyers by offering them
some basic jobs to help pay our passion of RC flying, please do not ruin it for
them
We receive a large amount of bounce backs when we reply. So please make sure
you PROPERLY enter your email address when writing us.
DEFECTIVE MERCHANDISE We will accept
GraysonHobby defective merchandise that was purchased from Grayson Hobby for
refund or exchange under the following conditions: Merchandise muse be returned
within 30 days of purchase. We do not accept returns via COD or billed to
Grayson Hobby in any way. The merchandise must be in new and unused condition
and in its original package, and in resalable condition. Do not write anything
on the package or product. Installing radio parts in a model, cutting up balsa sheets in
kits, installing and using a battery, installing software or discarding the
packing material are some examples of what constitutes used merchandise. Servo
returns must include the complete unopened accessory package. Any servo return
with an incomplete or missing accessory package will not be exchanged or
refunded. All returns must include a copy of the original packing list that came
with your shipment and our RMA form. You must include a note with the reason for return or
exchange or we will not process your return. Defective merchandise will be
replaced or refunded at our discretion.
Spectrum, Hitec, Berg, and Thunder Power products must be
returned to the manufacture for warranty issues. Please contact them for
further information.
